Terms of service
GENERAL INFORMATION
Welcome to Origen Bath Furniture and Mirrors.
The terms “we”, “us” and “our” refer to Origen Bath Furniture and Mirrors. Origen Bath Furniture and Mirrors operates this online store and website, including the information, content, features, tools, products and related services offered through origenbath.co.uk.
Our store is powered by Shopify, which enables us to provide the e-commerce services available on this website.
These Terms of Service, together with any policies referred to in this document, describe the rights and responsibilities of users when they access, browse, interact with or make purchases through origenbath.co.uk.
Please read these Terms of Service carefully, as they contain important information about purchases, orders, payments, shipping, returns, warranties, limitation of liability and use of the website.
By visiting, interacting with or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you should not use or access this website.
SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you confirm that you are at least the legal age of majority in your place of residence or that you have sufficient authorisation to use this website and make purchases through it.
To use certain services, including accessing or browsing the online store or purchasing any of the products we offer, you may be asked to provide information such as an email address, billing details, payment details, shipping address and contact telephone number.
You represent and warrant that all information provided in our store is accurate, current and complete and that you have the necessary rights to provide that information.
If you create an account, you are responsible for maintaining the confidentiality of your access credentials and for all activity carried out through that account. You may not transfer, sell, assign or license your account to another person.
SECTION 2 - OUR PRODUCTS
Origen Bath Furniture and Mirrors sells bathroom furniture, mirrors and other bathroom-related products.
We have made every effort to display products and services accurately in our online store. However, colours, finishes, textures or product appearance may vary slightly from how they appear on screen due to the device used, colour settings, photographic lighting or the inherent characteristics of the materials.
Images are for illustrative purposes and may not exactly reflect the final finish of the product.
Product descriptions may be amended at any time without prior notice in order to improve the information provided or update features, dimensions, availability, prices or conditions.
We reserve the right to discontinue any product at any time and to limit the quantity of products available to a particular person, geographical region or jurisdiction.
The customer is responsible for carefully checking dimensions, features, finishes, compatibility, delivery conditions and all other product information before confirming an order.
SECTION 3 - ORDERS
When you place an order on origenbath.co.uk, you are making an offer to purchase.
Origen Bath Furniture and Mirrors reserves the right to accept or reject an order for justified reasons, including lack of availability, an error in price or description, logistical impossibility, suspected fraud, an error in the information provided or any other circumstance that prevents the order from being processed correctly.
An order is not considered accepted until Origen Bath Furniture and Mirrors confirms acceptance or begins preparing it. Payment must be received and processed correctly before the order can be accepted and managed.
The customer must review the order carefully before confirming the purchase because, once it has been accepted or preparation, manufacture, customisation or shipping has begun, cancellation may no longer be possible.
If an order is not accepted, is modified or is cancelled, we will try to contact the customer using the email address, telephone number, billing address or other details provided at the time of purchase.
Returns, cancellations and changes will be handled only in accordance with our Refund Policy.
SECTION 4 - PRICING AND BILLING
Prices, discounts, offers and promotions published on the website are subject to change without notice.
The price applicable to a product will be the price in force when the order is placed and will be shown in the confirmation sent by email.
Unless expressly stated otherwise, published prices are displayed in the currency applicable to the selected market. Taxes, shipping charges, handling fees, customs duties or import costs may vary depending on the destination, product and applicable conditions.
Prices published on origenbath.co.uk may differ from prices offered through other channels, physical stores, platforms, marketplaces or third-party websites.
We may offer occasional promotions governed by specific conditions. If there is a conflict between a specific promotion and these Terms of Service, the specific promotional conditions will take precedence.
You agree to provide current, complete and accurate purchase, payment and billing information for all purchases made through the store.
You also represent and warrant that the payment information provided is true, accurate and complete; that you are authorised to use the selected payment method; that charges arising from the purchase will be accepted by the relevant financial institution or payment platform; and that you will pay all applicable amounts, including product price, shipping, handling, taxes, customs duties or additional costs where applicable.
SECTION 5 - SHIPPING AND DELIVERY
Shipping conditions, costs, timeframes, delivery zones, palletised transport, curbside delivery and incident procedures are governed by our Shipping Policy.
Delivery times shown on the website are estimates and do not constitute an absolute guarantee of delivery on a specific date.
We are not responsible for delays caused by carriers, logistical incidents, customs procedures, public holidays, force majeure, errors in the address provided by the customer or circumstances outside our control.
Because of the size and weight of certain products, such as bathroom furniture, mirrors, sanitary ware, shower trays and similar items, some shipments may be made using palletised transport.
For palletised shipments, delivery is curbside. The carrier is not required to carry the order to upper floors, inside homes, commercial premises, building sites or other interior areas.
The customer must arrange the necessary means to move the order into the home, premises or site.
Once the order has been handed to the carrier, the risk of loss or damage will be managed in accordance with the conditions set out in the Shipping Policy and applicable law.
SECTION 6 - RECEIVING ORDERS AND REPORTING ISSUES
The customer must visually inspect the order at the time of delivery.
If you notice any irregularity, impact, broken seal, damaged box, moisture, deteriorated packaging, visible damage or any other issue, you must record it in writing on the carrier’s delivery note before signing.
Examples of suitable notes include: “Packaging damaged”; “Box damaged”; “Pending inspection”; “Product received with visible damage”.
If an incident occurs, the customer must notify Origen Bath Furniture and Mirrors within the timeframes and under the conditions set out in the Shipping Policy.
To process an incident, you will need to provide the requested information, including the order number, photographs of the shipping label, outer packaging and any damage found.
SECTION 7 - INTELLECTUAL PROPERTY
All content on origenbath.co.uk, including text, images, photographs, graphics, videos, designs, logos, trade names, product names, icons, structure, graphic design, colour combinations, software and other website elements, is owned by Origen Bath Furniture and Mirrors or by third parties that have authorised its use.
This content is protected by applicable intellectual and industrial property laws.
You may use the website only for personal and non-commercial purposes. Reproduction, distribution, modification, transformation, public communication, downloading, storage, extraction, reuse or exploitation of website content without prior written authorisation is prohibited.
Unauthorised use of content may infringe the intellectual or industrial property rights of Origen Bath Furniture and Mirrors or third parties.
The names, logos, designs, slogans and names of products or services belonging to Origen Bath Furniture and Mirrors may not be used without prior written authorisation.
The names, logos, products, services, designs and slogans of Shopify are owned by Shopify or its related entities. Other trademarks appearing on the website belong to their respective owners.
SECTION 8 - OPTIONAL TOOLS
We may provide access to tools, applications, features or services offered by third parties that we do not directly monitor or control.
You acknowledge and agree that such tools are provided “as is” and “as available”, without warranties, representations or conditions of any kind from Origen Bath Furniture and Mirrors.
We accept no liability arising from your use of optional third-party tools.
Any use of external tools or third-party features is at your own responsibility, and you should review and accept the terms applicable to those third parties.
We may add new features, tools or resources to the website in the future. Those new features will form part of the services and will be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
The website may contain links, materials, features or hyperlinks to websites, platforms or services provided by third parties.
We are not responsible for examining, evaluating, monitoring or guaranteeing the content, accuracy, security, operation or policies of third-party websites or services.
If you choose to access external materials, platforms or websites through our website, you do so at your own risk.
We are not responsible for damage, loss, claims or incidents related to access to, purchase of, use of or contracting for products, services, resources or content offered by third parties.
Complaints, claims, questions or queries concerning third-party products or services should be directed to the relevant third party.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Origen Bath Furniture and Mirrors uses Shopify technology to provide the online-store services available on origenbath.co.uk.
However, any sale or purchase made through our store is made directly with Origen Bath Furniture and Mirrors.
By using our services, you acknowledge and agree that Shopify is not responsible for sales made between you and Origen Bath Furniture and Mirrors, or for injuries, damage, loss, claims or incidents arising from the purchase of products or services from our store.
You hereby release Shopify and its affiliated entities from any claim, damage or liability that may arise in connection with a purchase or transaction made with Origen Bath Furniture and Mirrors.
SECTION 11 - PRIVACY POLICY
All personal information collected through the website and our services is processed in accordance with our Privacy Policy, available on origenbath.co.uk.
By using the website, you acknowledge that you have read and accept the Privacy Policy.
Because the store is hosted on Shopify, Shopify may collect and process personal information relating to access to and use of the website in order to provide, maintain and improve the online-store technology services.
Information provided through the website may be transmitted to and shared with Shopify and third-party providers required to deliver the service correctly, including providers located outside your country of residence, in accordance with applicable law.
For more information about how we process personal data, please refer to our Privacy Policy.
SECTION 12 - COMMENTS, REVIEWS AND USER-SUBMITTED CONTENT
If you submit, post, transmit or share ideas, suggestions, comments, reviews, proposals, photographs, ratings or other content, you grant Origen Bath Furniture and Mirrors a non-exclusive, worldwide, transferable, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, display and communicate that content in any medium for purposes connected with providing, improving, promoting or communicating our services.
You represent and warrant that you have all necessary rights to the content submitted and that the content does not infringe third-party rights, including copyright, trade mark, privacy, image, reputation or other personal or proprietary rights.
You agree that your comments will not contain false, misleading, offensive, unlawful, abusive, obscene or defamatory information, viruses, malware or any other content that may affect the operation of the website or breach these Terms of Service.
Origen Bath Furniture and Mirrors may, but is not obliged to, review, edit or remove content that it considers unlawful, offensive, inappropriate or contrary to these Terms.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
The website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, delivery times, availability or other content.
We reserve the right to correct errors, inaccuracies or omissions and to modify or update information or cancel orders if any published information is incorrect, including after the customer has placed an order.
SECTION 14 - PROHIBITED USES
You may access and use the website only for lawful purposes.
You must not use the website, directly or indirectly: for any illegal, fraudulent or malicious purpose; to breach applicable international, national, regional or local law; to infringe intellectual or industrial property rights belonging to us or third parties; to harass, abuse, insult, harm, defame, intimidate or otherwise injure any person; to transmit false, misleading or fraudulent information; to send unsolicited advertising, spam, chain messages or similar communications; to impersonate or attempt to impersonate another person or entity; to interfere with, limit or prevent normal use of the website by other users; to upload or transmit viruses, malware, malicious code or anything that may affect website operation; to reproduce, duplicate, copy, sell, resell or exploit any part of the website without authorisation; to collect or track personal data of third parties without consent; to carry out phishing, pharming, pretexting, scraping or other unauthorised data-extraction techniques; to use robots, spiders, automated tools, artificial-intelligence systems, scraping, data extraction or automated processes without express authorisation; or to bypass security measures, authentication, access restrictions, robot exclusions or other technical protections.
We reserve the right to suspend, block or terminate access to the website or an account if we determine that you have breached these Terms of Service.
SECTION 15 - USE OF AUTOMATED AGENTS
This section applies if you use, allow, enable or cause the deployment of any software, agent, bot, automated tool, artificial-intelligence system or service that accesses, uses or interacts with the website autonomously or semi-autonomously.
No automated agent may access, use or interact with the website if it is not properly identified or if it breaches the conditions established by Origen Bath Furniture and Mirrors.
We may limit, block or restrict access by any automated agent that affects the operation, security, performance, content, data or availability of the website.
Automated agents may not conceal their nature, simulate human behaviour, bypass security measures, complete or avoid CAPTCHA systems, or access unauthorised parts of the website.
SECTION 16 - TERMINATION
We may terminate, suspend or restrict your access to the website or any part of the services, at our discretion and without prior notice, if we consider that you have breached these Terms of Service or misused the website.
You will remain responsible for any amounts due up to the date of termination, where applicable.
Sections relating to intellectual property, comments, limitation of liability, indemnification, governing law, privacy and any other provisions that by their nature should survive termination will continue to apply after termination.
SECTION 17 - DISCLAIMER OF WARRANTIES
Information published on the website is provided for general informational and commercial purposes.
Although we endeavour to keep information accurate, current and useful, we do not guarantee that the website will be free from errors, interruptions, omissions or technical incidents.
Services and products offered through the website are provided in accordance with applicable law and the conditions described on each product page, without prejudice to the rights legally granted to consumers and users.
We do not guarantee that use of the website will be uninterrupted, timely, secure or error-free.
Nothing in these Terms of Service limits or excludes rights that consumers and users have under applicable law.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Origen Bath Furniture and Mirrors, its collaborators, suppliers, employees, agents, contractors, licensors or service providers will not be liable for indirect, incidental, special, punitive or consequential damage arising from use of the website or products purchased, including without limitation loss of profits, revenue, data, savings or replacement costs.
This limitation does not affect rights legally granted to consumers and users or liability that cannot be excluded under applicable law.
SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Origen Bath Furniture and Mirrors, Shopify, affiliates, collaborators, employees, agents, service providers and licensors from any claim, loss, damage, liability, cost or expense, including reasonable legal fees, arising from: your breach of these Terms of Service; your breach of applicable law; infringement of third-party rights; or misuse of the website or services.
SECTION 20 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law or treated as severed, without affecting the validity and enforceability of the remaining provisions.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
Failure by Origen Bath Furniture and Mirrors to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service, together with the policies published on the website, constitute the entire agreement between you and Origen Bath Furniture and Mirrors regarding use of the website and the purchase of products.
Any ambiguity in the interpretation of these Terms will not be interpreted against the drafting party.
SECTION 22 - ASSIGNMENT
You may not assign, transfer or delegate these Terms of Service or any rights or obligations under them without the prior written authorisation of Origen Bath Furniture and Mirrors.
Origen Bath Furniture and Mirrors may transfer, assign or delegate these Terms and its rights and obligations when necessary for continuity of service, corporate reorganisation, operational changes or in accordance with applicable law.
SECTION 23 - GOVERNING LAW
These Terms of Service are governed by and interpreted in accordance with Spanish law, without prejudice to any rights that consumers and users may have under applicable mandatory law.
SECTION 24 - HEADINGS
Headings used in these Terms are included only to make them easier to read and do not limit or affect interpretation of their content.
SECTION 25 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service on this page.
We reserve the right to update, change or replace any part of these Terms of Service by publishing the updated version on the website.
It is your responsibility to review this page periodically for possible changes.
Continued use of the website after changes to these Terms of Service have been published constitutes acceptance of those changes.
SECTION 26 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Origen Bath Furniture and Mirrors
Website: https://origenbath.co.uk
Email: clientes@d-advancedgroup.com